A help-desk that answers in minutes, on-site engineers for Leeds, and proactive monitoring so most problems get fixed before you notice them. One number, one team, one bill, no more tickets disappearing into a black hole.
Microsoft 365, hosting, domains and the kind of support that picks up the phone. One supplier, one invoice.
Most IT support is reactive, slow, or run by someone's nephew.
Most small businesses don't buy IT support. They inherit it, a friend of a friend, a cousin who's good with computers, an outsourced ticket queue billed by the hour and answered by someone three time zones away.
The fix isn't magic. It's a documented setup, monitoring on every endpoint, a UK-based help-desk staffed by people who answer the phone, and an SLA that says we're paid to stop things breaking, not paid more when they do. Less downtime. Fewer tickets. The same engineers month after month.
Asset inventory across every device and server. Identity audit on Entra ID or on-prem AD. Endpoint health survey. Ticket history triage so we know what's been recurring. You get a one-page reality check of what you actually own and what's actually broken, signed, dated, with priorities.
Week 1Monitoring agents go live on every endpoint and server. Critical issues fixed straight away. The patch backlog gets cleared. MFA enforced across the tenant. Backups verified, not just "set up". Documentation written for every system you depend on. By the end of this phase the fires are out.
Weeks 1-4We shift from reactive to proactive. Automation replaces the repetitive tickets. Hardware refresh gets planned, not panic-bought. Vendors consolidated, licences right-sized, sub-optimal kit retired. By 90 days you should be noticing IT less, that's the point.
Months 1-3Monthly health reports with the numbers that matter: uptime, tickets, response times, security posture. Quarterly business reviews looking at the next 6-12 months. Annual roadmap so nothing gets sprung on you. Same engineers throughout, no call-centre hand-off.
OngoingEvery endpoint, every server, every Microsoft 365 tenant, watched around the clock. Most problems get a ticket opened before a user notices.
UK-based engineers, not an offshored queue. First response in minutes, not hours, during business hours, measured every month.
Feet on the ground when remote isn't enough. Same-day visits across Leeds and most of West Yorkshire on Managed and Premium plans.
Licensing, identity, security baseline and ongoing tenant hygiene. Conditional access, sign-in monitoring, mailbox rules and SharePoint permissions handled.
OS and third-party patching on a controlled schedule. Deployment windows that don't break your day, not a forced reboot at 11am on a Tuesday.
Microsoft Defender for Business or Bitdefender, properly configured, not the defaults. Tuned, monitored, and alerts triaged before they reach you.
Daily backup checks, monthly restore tests. Not just "we hope it works", we prove it by restoring something every month and showing you the evidence.
Every device, every licence, every renewal date in one shared view. No more surprise auto-renewals on kit you don't use.
Strategy, not status. What's coming up, what's costing too much, what to fix next, run by the engineers, not a salesperson.
Featured outcome · a Leeds small business
We took over a setup with a constant ticket backlog, mixed licences and no MFA, and stabilised it: monitoring on every endpoint, the backlog cleared, and backups proven by monthly restore tests. They started noticing IT less. That's the point.
Result figures are being reconciled to source. We only publish numbers we can show you the export for.
See the sites we have builtAll-in pricing. No hidden fees, no surprises. 3-month minimum, then rolling monthly. Cancel any time after.
Our first response is typically within minutes, not hours, during business hours, and we measure it every month and show you. You get UK-based engineers who answer the phone, not an offshored queue billed by the hour.
Monitoring runs 24/7, so most issues get a ticket opened before anyone notices. Out-of-hours cover is included on Managed and Premium, with same-day on-site visits across Leeds and West Yorkshire when remote isn't enough.
Yes. We audit your tenant first, identity, licences, security baseline, then tidy it: conditional access, MFA, mailbox rules and SharePoint permissions. Licences are billed at cost, no mark-ups.
Five users on every tier, a three-month minimum, then rolling monthly with 30 days' notice. One bill, one number, one team.
On-site visits across Leeds and 15 miles are included on the Premium plan. Managed includes same-day visits across West Yorkshire when remote can't fix it, we'll always be clear on what's covered before we travel.
SEND THE BRIEF
A free 30-minute audit of your current setup, Microsoft 365 hygiene, endpoint health, backup status, security posture. You walk away with a one-page reality check. No commitment, no sales-call traps.
